Service Pack, 3-4 Years On-site Service, 24 hours, 5x9
Fujitsu ServicePacks can be ordered within 90 days after product purchase for a fixed service period of 36, 48 or 60 months or a prolongation thereof with up-front payment.
Depending on the selected service level, Fujitsu Technology Solutions will respond to a fault call or even repair the faulty product within a defined time frame; this time frame is denoted contracted service level. The service is delivered during the contracted service time.
Fujitsu Service Pack, 3-4Y On-site, 24h, 5x9. Number of years: 4 year(s), Service time (days x hours): 5x9, Response time: 24 h, Type: On-site, Next Business Day (NBD)